Shipping policy
SHIPPING POLICY
Dangun ships worldwide from the Netherlands. This policy explains our processing times, delivery estimates, rates, and how customs charges are handled. It forms part of our Terms of Service.
PROCESSING TIME
Orders are processed on business days (Monday to Friday, excluding Dutch public holidays).
Orders are prepared and dispatched within [CONFIRM: 1–2] business days of payment being received. Orders placed after 14:00 CET, at weekends, or on a public holiday are processed on the next business day.
You will receive a confirmation email when your order is placed and a second email with tracking information once it has shipped. If you do not receive a shipping confirmation within the expected window, contact us at support@dangun.store.
During sale periods, product launches and peak seasons, processing may take longer than usual. We will note this on the website when it applies.
DELIVERY TIMES AND RATES
Delivery estimates below are transit times after dispatch and do not include the processing time above. All estimates are given in business days and are not guaranteed.
| Destination | Rate | Free shipping over | Estimated transit |
|---|---|---|---|
| Europe | €5.95 | €30.00 | 3–5 business days |
| United Kingdom | £4.95 | £28.00 | 3–5 business days |
| United States & Canada | $6.95 | $36.00 | 3–5 business days |
| Asia | €7.95 | €30.00 | 5–10 business days |
| Africa | €8.95 | €30.00 | 5–12 business days |
| Rest of world | $9.95 | $30.00 | 5–12 business days |
Free shipping thresholds are calculated on the order subtotal after any discounts and before taxes and shipping. Rates are charged in the currency shown at checkout, which is determined by your delivery destination.
If your country is not listed at checkout, we are not currently able to ship there.
SHIPPING CARRIERS
Orders are dispatched via [CONFIRM: carrier(s) — e.g. PostNL, DHL]. The carrier used may vary by destination and order value. Tracking is provided on all orders.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders within the European Union. Prices include VAT. No further charges apply on delivery.
Orders outside the European Union. Your order is shipped from the Netherlands and will pass through customs in your country. Unless expressly stated at checkout, prices do not include import duties, customs fees, or local taxes.
Where these charges are not collected at checkout, they are payable by you, the recipient, on or before delivery, and are set by your local customs authority — not by Dangun. We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you are unsure.
A note for customers in the United States: the $800 de minimis exemption that previously allowed low-value shipments to enter duty-free has been suspended for all countries since 29 August 2025. Shipments to the United States are now subject to customs duty regardless of their value.
If a parcel is refused at delivery or abandoned at customs because import charges were not paid, it will be treated under the "Refused and Undeliverable Parcels" section below.
ADDRESSES
Please check your delivery address carefully before completing your order. We are not able to redirect a parcel once it has been dispatched.
If you notice a mistake, email support@dangun.store as quickly as possible. If the order has not yet been dispatched we will correct it. If it has, we cannot recover or reroute the parcel, and we are not able to offer a replacement or refund for an order lost due to an incorrect address.
DELAYS
Delivery estimates are provided by our carriers and are not guaranteed. We are not liable for delays caused by carriers, customs processing, weather, industrial action, or any other event outside our control.
If your tracking has not updated for 10 business days, contact us at support@dangun.store and we will open an enquiry with the carrier. Carriers generally require a waiting period before a parcel can formally be declared lost — typically 15 business days for domestic and EU shipments and 30 business days for international shipments — and we cannot resolve a claim before that period has elapsed.
LOST, DAMAGED AND STOLEN PARCELS
Lost in transit. If a carrier investigation confirms your parcel has been lost, we will send a replacement or issue a full refund, at your choice.
Damaged on arrival. Contact us within 14 days of delivery at support@dangun.store with your order number and photographs of both the item and the outer packaging. We will arrange a replacement or refund.
Marked delivered but not received. Please check with your household and neighbours, and look for a carrier card or safe-place note. If it still cannot be found, contact us and we will open a carrier investigation. Where tracking shows successful delivery to the address provided, we are not obliged to refund or replace the order, though we will always try to help resolve it.
REFUSED AND UNDELIVERABLE PARCELS
If a parcel is returned to us because it was refused, because import charges went unpaid, or because it went unclaimed at a collection point, we will refund the cost of the goods once the parcel reaches us. Original shipping costs and any return-carriage or customs charges we incur are non-refundable and will be deducted from the refund.
RETURNS
Return conditions, timeframes and your right of withdrawal are set out in our Refund Policy.
Do not send anything back before contacting us. Email support@dangun.store to start a return and we will confirm the correct return address and instructions. Returns sent without prior contact may not be traceable to your order.
CHANGES TO THIS POLICY
We may update this policy from time to time. The version published on this page at the time you place your order is the version that applies to that order.
CONTACT
Dangun support@dangun.store